Delivery & Returns

Shipping Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After passing the final round of quality checks, they are packed and handed to our trusted delivery partner.

Our delivery partners will then bring the package to you as soon as possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, which are covered in a recycled plastic layer. Each product is wrapped in eco-cushion paper within the box. We pride ourselves on the quality of our packaging.

What is the range of locations to which ClayCo. ships their products?

ClayCo. ships the products pan-India!

My order has been shipped. How can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What is the estimated delivery time?

We usually dispatch orders within 1-4 business days (excluding Sundays and public holidays). Since we keep 100% of our catalogue in our inventory we can live up to our promise of providing fresh, non-expired products.

In case a product delivery gets delayed due to reasons attributable to logistics, public holidays, etc. you will get an intimation on your registered email ID and phone number.

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will aim to dispatch all sale orders within 5 days of the order date.

Are there any shipping charges applicable to my order?

For COD orders, standard shipping charges apply to most addresses. However, prepaid orders are exempt from this.

Within India, a flat Rs. 100 shipping fee is applied to orders below Rs. 1000, while orders above Rs. 1000 qualify for free shipping.

Do you provide Cash on delivery?

We provide COD in certain pin codes. There is an extra charge of Rs 100 charged for all COD orders.

www.clayco.in reserves the right to restrict individuals from making purchases through the website. Additionally,  www.clayco.in is not obligated to fulfil orders for items that are out of stock.

 

Return Policy

• We will only be able to accept returns for products purchased from our website.
• Products once purchased are non-refundable.
• An item may be eligible for return within 4 days from the date of delivery if it fulfils any of the following conditions:

1. Received in a physically damaged condition
2. A wrong order has been received if your package fulfils the above condition
3. You would need to inform our Customer Care within 4 business days of receipt of the package, by writing to us at help@clayco.in
4. Return requests will be validated by our team and instructions on how to return the product will be provided via email within 2 business days. Thereafter, the reverse pickup will be arranged within 5 business days of receiving a follow-up email from our team.
5. On receipt of the returned product, we will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 working days of receipt of the returned product(s).
6. Our Customer Care team will be in touch with you thereafter. Once approved as an eligible return, a credit note for www.clayco.in or a replacement product will be issued to you. If the product is found not eligible for return, it will be couriered back to you.

Refund Policy

An in-store credit of the refundable amount will be sent to you within a maximum of 15 days from the date on which ClayCo receives returned goods in an unused state.

Cancellation policy

Kindly send us an email at help@clayco.in with specific reasons for the cancellation.

Prepaid orders: If the order is not shipped, it can be cancelled. Prepaid order refunds are given in the form of a store credit.